Reference

o9o Terms That Shape Your Account

Before you enter the lobby, our Terms & Conditions explain who can open an account, how wallet actions are checked, and what happens when details do not match.

Account useWallet checksLocal lawIdentity match

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What These Terms Cover In India

o9o Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms set the contract between you and us for account creation, access, payment actions, support requests, and any feature you use from your logged-in area. If a rule in this page conflicts with local law, local law will apply first, and service is available only

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where local law permits. When you add funds through UPI, Paytm, or PhonePe, the payment path may pass through bank checks, app time-outs, or failed attempts that sit outside our control. The same applies to withdrawals, which can pause for identity checks, duplicate-account checks, or a
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mismatch between your name and wallet details. We may also update these terms when our process changes, and the version shown here is the one that applies when you use the site.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Where To Ask About A Clause

If a clause is unclear, reach us with the section name, your account email, and the date you saw it.

In-app chat Send the clause name and your account email through chat. We use that thread to confirm the issue, check access, and reply without making you repeat the same details.

Email support Use email for record changes, data requests, or a written copy of a term you want explained. Please include your registered details so we can match the request to the right account.

Account form If you want to correct your name, phone number, or wallet detail, submit the form from inside your account. We check the request against your history before we apply any change.

RECORD CARE

How We Handle Your Records

We keep the details needed to run your account, settle wallet activity, answer support questions, and meet legal record-keeping duties.

Data use

We use account and payment details only to operate the service, verify requests, and resolve disputes. We do not need extra data for work that sits outside the terms you accepted.

Cookies

Cookies store your session, language setting, and a few safety checks so the page remembers you between visits. If you clear them, some settings reset and you may need to log in again.

Access checks

After unusual login attempts, we may ask for a fresh verification step before the account opens again. That pause helps protect your profile, wallet history, and messages from the wrong person.

Retention

We retain records for the period needed by law, tax handling, dispute handling, and security checks. After that period, we remove or anonymise data that no longer needs to stay linked to you.

Contact route

For any change request, write from the email or contact method linked to the account. That lets us confirm identity before we act, instead of risking an update on the wrong profile.

Update requests

If you change your name, number, or linked wallet, send the revised record and any supporting proof. We apply the change only after matching it against the account history.

Common Questions On Account Terms

These questions cover the parts people ask about most: who can use the account, how records are handled, what happens during access checks, and how to reach us for changes. The answers below stay tied to this page, so you can return here whenever you need the current wording. If local law changes, we update the terms that sit on this page.

They apply to account creation, login, wallet actions, content access, and support requests linked to your account. If a feature is added later, the version on this page will explain how it fits.

Yes, if local law, security checks, or a mismatch in account details requires it. We reopen access after the check is complete and the record matches the person using the account.

We keep the details needed to run the account, verify actions, answer support questions, and meet legal retention duties. We do not keep records longer than needed for those purposes, and we remove or anonymise what can be cleared.

Send the updated name, number, or linked wallet from the contact route on your account. We compare the request with existing records before any change is made, which helps avoid wrong updates and payment confusion.

Use in-app chat or email, include the exact change you want, and attach any proof we ask for. We verify the request against the account before we update the record or reply with a refusal.

Contact us from the email or form linked to your account and quote the section title. That gives us the context we need to respond clearly and keep the message tied to the right record.

o9o Terms That Shape Your Account

Where To Ask About A Clause

How We Handle Your Records

Data use

Cookies

Access checks

Retention

Contact route

Update requests

Common Questions On Account Terms

01 What do these terms apply to?

02 Can my access be paused?

03 How do you handle my data?

04 What if my wallet details change?

05 How do I ask for a record change?

06 Where do I ask about a clause?

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