Reference

Privacy Policy for Indian Account Records

This Privacy Policy explains how we handle your account details, session records, and transaction trails when you open and use o9o.

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o9o Privacy Policy for Indian Account Records
CONTACT ROUTES

Ways to Reach Our Policy Team

If you want to correct a record, ask about retention, or check how we handled a request, use the contact routes below.

Email request Send your request from the email linked to your account and include your phone number, the record you want changed, and a short reason. That helps us match the request and reply without delay.
In-account message If you are already signed in, use the message route inside your account. It keeps the request tied to your profile, which helps us check device records and recent activity before we act.
Login help If you cannot access the email on file, write through the support route shown after login and tell us the account name, phone number, and last successful access date. We use that to locate the record.
DATA HANDLING

What Happens To Your Details

We keep policy handling narrow: collect only the record fields needed to run your account, use cookies for session handling and language memory, and hold logs for the period needed for account…

Data capture

We collect the details you enter at sign-up, the contact route you confirm, device markers, and action logs. That mix helps us verify access, link requests to the right account, and keep records organised.

Cookies

Cookies and similar tools remember your session, language choice, and whether a check was already completed. They also help us spot repeated failed access attempts without reading private messages or saving extra content.

Account security

For sensitive changes, we may use one-time codes or another check that matches the request to your account. That step helps us avoid unwanted edits to your profile, wallet trail, or contact record.

Retention

We keep records only for as long as needed for account handling, payment checks, dispute work, and local legal duties. After that period, we remove them or keep only the portion we must retain.

Access and correction

If your name, phone number, or other record changes, send a correction request through the right contact route. We may ask for a fresh check before changing anything that could affect account safety.

Service partners

Some service partners help us run messages, verification, and wallet checks. They receive only the fields needed for that task and must use them for that limited purpose, not for anything else.

Common Questions About This Policy

These answers cover the parts of the policy you are most likely to check before sharing details. They explain what we collect, how long we keep it, when local law shapes access, and how you can send a request. If your request is unusual, use the contact route above and give enough detail for us to match your account.

It covers the details we collect when you open or use your account, how we use them to verify access and process actions, and when we share or keep them under local law.

We keep the account details you enter, the contact route you confirm, device markers, and transaction records. We use them to confirm identity, handle support, and keep each request tied to the right account.

Yes. Cookies and similar tools help remember your session, language setting, and login state. They also help us spot repeated failed access attempts without reading private messages or storing sensitive content.

We keep records only while needed for account handling, dispute work, payment checks, and local legal duties. After that period, we remove them or hold only the part we must keep.

Yes. If your name, phone number, or other account detail changes, send a correction request through the contact path that matches your account. We may ask for one fresh check before making the change.

Access and eligibility depend on local law and are available where local law permits. If a rule changes what we can show or store, we follow that rule for your account.

Use the email or in-account route listed on this page. Send the account email, phone number, and a short note on what you want changed so we can match the request quickly.

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